Warren Walborn

Pentwater Group CEO Podcast Interview

Warren Walborn of Pentwater Group is back for his second episode with host Derek to discuss outsourcing opportunities with business owners.

Warren himself has seen before him business opportunities in the Philippines’ BPO industry and quickly take advantage of the great market potential by starting his own outsourcing consultancy company, right here in the Philippines.


  • According to Warren the BPO industry provides great opportunity for the educated Filipinos to earn a decent wage. It’s among the services industry that contributed greatly to the Philippine GDP.
  • Warren’s Pentwater Group enables client companies to outsource business responsibilities and by so doing save money. He says that the cost of employment can be as high as per employee, whereas with outsourcing, it may only cost an hour, with all the expertise in the BPO community.
  • The outsourcing industries can better take care of important and crucial business functions like customer service, marketing and technical support. High customer satisfaction means repeat customers and more business for the company. Likewise, highly capable tech support leads to operational efficiency.
  • There are BPOs equipped with very sophisticated data mining technology capable of extracting relevant customer information, identify customer needs, and defining effective marketing strategy.
  • The saving on employment cost can be used for all the other important activities or innovation to help the business dominate the market.

Key Points:

  • There is a growing potential for the outsourcing industry in the Philippines and more locators are positioning themselves in the country ahead of competitors.
  • Customer service, marketing, research and technical support are some of the business functions specialized by experts in the outsourcing industry.
  • Outsourcing allows very high savings in employment cost and more funds for other important business activities to dominate the market.






Easy Answers: Why you need the experts at Pentwater

There are many reasons why companies decide to get started with business process outsourcing.

These include but are not limited to:

  • Reducing and controlling operating costs
  • Improving company focus
  • Freeing internal resources for other purposes
  • Streamlining or increasing efficiency

When selecting an outsourcing partner, the most important aspect necessary to create a successful relationship is communication and executive support.

When creating a new branch of your business it is important to have clearly defined strategic objectives and outsourcing initiatives. When working with Pentwater, simply provide us clearly set expectations and we guarantee only the highest level of success and customer satisfaction.

Again, here at Pentwater group, we make hiring a BPO team simple and easy. We hire, train and manage your new employees. All you do is tell us your goals and objectives, pay a nominal hourly rate, and monitor quality control to confirm that we are effectively reaching your desired goals. This ultimately enables you to achieve better business outcomes such as superior customer service, tremendous growth, and greatly improved profitability.