What we do

We specialize in giving your customer an ideal customer experience, so you can improve the careers of your existing employees. Then we save you money to improve your bottom line!

All companies can save up to 80% on labor costs through outsourcing. Achieve more success by outsourcing the important, but mundane duties so your US-based employees can take on greater responsibilities and therefore maximize their career growth. Outsourcing these duties allows for better customer experiences, and ultimately higher growth.

Business man
If YOU hire the employee, YOU must pay for the following:

 

  • Recruiting
  • Office space
  • Computer equipment
  • Office furniture
  • Training
  • Supervision
  • Quality assurance
  • Wage/Salary
  • FICA
  • Medicare
  • Unemployment
  • Workman’s Comp
  • Retirement plan
  • Vacation
  • Paid holidays
  • Sick days
  • Payroll processing
  • Employee turnover
  • Office supplies
  • Human Resources Department
This cost can amount to over $75 per hour.
If WE hire/train/manage employee, all you do is the following:

 

  • Tell us your goals and objectives for the employee(s)
  • Pay an hourly rate
  • Monitor quality control to confirm your goals and objectives are being met or exceeded!
Annual realized savings can reach $100,000 per employee.

 

Services Offered

Customer Experience Management

Customer Experience Management

Our service-oriented professionals will handle any customer request including taking orders, answering questions, and providing information or technical support.

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Marketing Solutions

Marketing Solutions

Our marketing team will customize a marketing solution tailored to your specific needs, ranging from a simple sales lead screening project to the most complicated customer acquisition/sales conversion program.

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Data Entry Services

Data Entry Services

This is not what you should spend your time on. You need the data, but the cost of US-based employees makes this impractical. The answer is Outsourcing! Keep your key employees focused on your core business and let us take care of these time-consuming data entry tasks.

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How Pentwater Experts Make Outsourcing Easy

Blog 1

Why Outsourcing?

Many companies embrace outsourcing to reduce costs, though this is by no means the only benefit to contracting with businesses overseas. As Forbes recently pointed out, 300,000 jobs in the US are outsourced, and reducing labor costs is a primary reason many businesses choose to do it.

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Blog 2

Easy Answers: Why you need the experts at Pentwater

There are many reasons why companies decide to get started with business process outsourcing. These include but are not limited to – Reducing and controlling operating costs, Improving company focus, Freeing internal resources for other purposes, Streamlining or increasing efficiency.

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Blog 3

Why Outsourcing Continues To Grow Dramatically

Outsourcing is the process of delegating a company’s business process to third parties or external agencies, leveraging benefits ranging from low cost labor, improved quality efficiency, production and service innovation. Here at Pentwater group we pride ourselves on delivering market leading BPO services to help our clients set and exceed their expectations.

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